Lindsay Wesley

Program & Project
Manager

With a background in Program, Project and Product Management for over 15 years I have unique abilities to drive initiatives to completion and in scope. As a project/program/product manager I have worked with cross-functional teams to solve complex problems and deliver solutions to clients.

Recommendations

Genuine Expert is the phase that comes to mind when I think about Lindsay.

I had the pleasure of working with Lindsay for nearly three years at Effective Health Systems. She managed multiple products, projects, and clients during that time.

Lindsay’s ability to handle this work was unlike any I have seen before and made a dramatic increase in the productivity level of our company as well as the successes of major initiatives such as national rollouts for our most important clients. She dealt with even our toughest clients effortlessly.

As a team member, Lindsay always worked well with our group, any company would be lucky to have her on their team.

Randy Sysol

(Retired) EVP/Chief Information Officer, Effective Health Systems

I consider myself blessed to have gotten to work with Lindsay at two different organizations, and can say without a doubt that she is one of the brightest and hardest working individuals I’ve ever known.
Lindsay has the uncanny ability to pick up something and make it her own, without being asked. She quickly adapts to changing roles, and makes it look easy.

She is an outstanding Product Manager. She takes her time to understand the customer need, prioritize it against other work, and keep communication open. Lindsay is constantly thinking about not just the end result of an item she is working on from an X’s and O’x standpoint, she also puts herself in the customer’s shoes – ensuring that they will be happy with the results. She can communicate effectively at all levels, and does so without a hint of doubt in her delivery. She is never afraid to ask questions, or to provide clarity to a situation when she feels others are struggling. Lindsay is also very good at remaining calm when things get intense, which is a fantastic trait for a Product Manager.

Dan Wilson

Chief Operating Officer, Effective Health Systems

Results focused’ is a phrase that comes to mind when I think of Lindsay. I’ve had the pleasure of working with Lindsay for nearly two years. During this time Lindsay has consistently been a “go to” person in the organization for clarity on processes. She is able to adapt and manage change effortlessly. She leads by example and maintains composure even in chaotic moments. Lindsay always keeps the end goal in mind and help those around her achieve results.

Alexandra Panrell, CSP, CSM

Director, Product Ownership, HealtheSystems

What I can do…

Manage Workflow & Track Statuses

*Primarily work in a Kanban workflow method

Sprint Planning

Organize & Manage Project Teams

k

Write Requirements

e

Set Priorities

w

Communicate with Team & Management

Adhoc Analysis of Client Issues, Root Cause Analysis & Communicate to Team and Clients

w

Manage Client Relationships

Research/Correct Data Issues (SQL)

UI Advisor & Research

Build KPI Dashboard Reporting

i

Create Client Documentation

release notes & training material such as PDFs, PPT Presentations, Instructional Videos, and Live Virtual Training

SKILLS

Product Mgmt. & Project Mgmt.

Jira, Smartsheet, Azure DevOps, building and maintaining Kanban boards, Zoho Analytics, Forecast, Harvest, Basecamp, DoneDone, Lucidchart

Design/Development

Decisions, WordPress, Divi, Github, Adobe Photoshop, FTP utilities, and various hosting platforms including Squarespace, Cloudways, and Bluehost

Collaboration

Zoho Desk, O365, SharePoint, MS Teams, Jira, web conferencing

Research & Analysis

Microsoft SQL Server Management Studio, SQL

Exec. Leadership Presentations

PowerPoint

Certifications & Education

PMP / CERTIFIED PROJECT MGMT PROFESSIONAL

PMI – Project Mgmt. Institute | 2014

ACP-620 / Managing Jira Projects for Cloud Certification

Atlassian | 2022

 

BAS / TECHNOLOGY MGMT
St. Petersburg College | 2011 Clearwater, FL

AS / WEB DESIGN
St. Petersburg College | 2010 Clearwater, FL

AAS / HOSPITALITY & TOURISM
Valencia College | 2006 Orlando, FL

Experience

Senior Project Manager, Innovation & Improvement

OCHIN | December 2022 – Present
Healthcare IT Non-Profit

Leads team of analysts to implement new third-party vendors and update existing interfaces within the Epic EHR system.

Leads IT project team on planning and execution for dependencies, resources, costs, and timelines needed to expand production and disaster recovery data centers.

Leads team of analysts, QA, training, and compliance to implement the No Surprises Act update to Epic workflows.

Leads team of internal stakeholders to transition company of ~1000 to new time tracking system; including definition of project scope, deliverables, project tasks and resource requirements, timeline, development, QA, training, and communications.

Creates Executive Leadership presentations with the objective to obtain approval of recommended solutions.

Provides project status reports to Executive Leadership and sponsor teams identifying critical path items, achievements, and barriers to progress.

Technical Project Manager Title Image
Product Manager Title Image

Senior Program Manager

Effective Health Systems | March 2016 – December 2022
Web-based Medical Claims Application

Led team of Developers, QA testers, Business Analysts, and Product Mgmt. to move product and process solutions forward. Prioritizing, assigning, and scheduling Sprint work and communicating statuses with the team and clients.

Implemented and maintained Medical Authorization product initiatives for client specific and company objectives.

Worked directly with clients to understand their goals and success criteria to build requirements providing high quality functional specifications for product enhancements.

Managed, organized, prioritized, and responded & provided product support for all customers and vendors.

 

Work with the Decisions rules engine platform to build business rule and medical guideline flows, and fully automated unit testing flow

Led effort to expand a client of our Med Auth platform from a single state to nationwide.

Led client implementation of customized version of our Med-Auth platform specifically for Utilization Review Organization.

Created client facing training and demo materials including live demos, release notes, videos, PDFs, PowerPoint presentations.

Technical Project Manager

We Are Mammoth | September 2015– March 2016
Web Development Studio

Managed technical project and account management duties in pre-production, production implementation, and post- production life cycle while maintaining and building client relationships.

Responsible for requirements gathering, determining cost and time estimates, creating project schedules, writing statements of work, and client billing reviews.

Managed a team of front and back end developers from project kick off through launch, as well as post launch maintenance.

Managed client scope creep, budgets, communication on all project activities, and tested each deliverable prior to client testing and go-live.

Technical Project Manager Title Image
Release Management Supervisor title image

Release Management, Supervisor

HealtheSystems | March  2015 – September 2015
Web-based Medical Claims Application

Supervised release management team in order to drive and communicate software release plans and minimize the impact of release changes.

Trained and mentored the release management team, as well as assign work to the release schedule based on resource capacity.

Responsible for the release management process and related process documentation, training, reinforcement, and continuous improvement. Developed and documented change delivery process providing clarity for IT resulting in faster delivery.

Supervised team of release managers including performance reviews, mentoring, and developing career paths.

 

Performed release trend analysis and reporting (scheduled and adhoc).

 

 Implemented Kanban boards to help deliver changes bringing higher visibility to business stakeholders

Release Manager

Healthesystems | July 2012 – March 2015
Web-based Medical Claims Application

Executed and monitored monthly software releases coordinating the efforts of IT resources in order to deliver releases according to plan.

Ensured resources were assigned for the correct time frames, dependencies were identified, and estimated and actual work was updated on a regular and timely basis to facilitate accurate capacity reporting.

Identified risks and worked with IT resources to identify options for corrective action.

Tracked and reported on all changes to release scope/schedule/resources.

Developed release reports for executive management providing visibility on status of in-flight work

Release Manager Title Image
QC Release Coordinator Title Image

QC Release Coordinator

SCC SoftComputer | December 2007 – July 2012
Lab Information Software

Supported testing process infrastructure; including communication forums with internal customers and contracted vendors, assigning and managing tasks for testing.

Project lead and designer of dashboard for reporting testing deliverables companywide reducing time spent providing status updates by 30%.

Coordinated testing activities and documentation ensuring product design history files were prepared, complete, verified prior to submission and software release.

 

Acted as the central coordination point for releases.

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